Removing International Pass

[KC522]

@Leanne_T 

I need help to cancel the international pass add-on as I don't know it has the standard charges £2.16.
I don't need this service as I was going to make 1 call only. I texted 150 and it replied add the international pass £2.16 has been successful. 

I just need my number can call 1 time, based on the actual useage. Not a pass. But I can't cancel it myself. Please help. 

[XRaySpeX]

@KC522 : The £2.59 (£2.16 +VAT) daily charge is not a pass but a fixed charge on everybody's a/c that is only charged on the days when you use any of your UK allowances in the EU when you don't have a 7 or 12-day pass. It cannot be removed. 

So if you only make 1 call on a particular day you'll only be charged it once.

[Matt_124 · Accepted solution]

@XRaySpeX 

Are you sure it's not the £2.16 International Pass add-on used for discounted rates on calling abroad?

[KC522]

Thank you Matt, 

Yes, this is the International pass I mentioned, it was activated in error and I have to contact their CS to cancel it, there is no way to cancel this pass by sending text msg to 150. 

Thank you so much for everyone’s contribution and helps! 

[Leanne_T]

Hi there @KC522 

Thanks for coming back to us and for letting us know this has been removed when you got in touch with our mobile guides. 

Come back to the community anytime 🙂

Leanne.

[XRaySpeX]

@Matt_124 : Ah, yes, it probably is. I assumed this was about a roaming call & the coincidence that £2.16 + VAT = £2.59 the daily EU roaming charge.

I believe this may be stopped by texting STOP CALL ABROAD to 150.