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Roaming question

nb5005
Explorer

Hello, if I’m on Full Works plan (with USA roaming) and I get the £2 International Pass Add-on will I get discounted international rate if calling USA number whilst in the USA? Thanks

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @nb5005 ,

Welcome to the community,

When did you take out the Full Works contract? Was it before or on or after 29th August 2024? If it was the latter, then you do not pay for it, as it is included in your plan, which you can have a look via your EE App, so would not need the pass.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

Hello @nb5005 ,

Welcome to the community,

When did you take out the Full Works contract? Was it before or on or after 29th August 2024? If it was the latter, then you do not pay for it, as it is included in your plan, which you can have a look via your EE App, so would not need the pass.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Great it was after 29/8/24, so basically I don’t need the £2 pass I can make local calls even though I’m abroad thanks

Schockwave
EE Community Star
EE Community Star

@nb5005 yes exactly no need for the £2 pass, you are welcome, glad I could help, enjoy your trip, just make sure that you have activated roaming on your account before going abroad.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

The £2 International Pass is for making International Calls from UK & so has no validity while roaming in US,

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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