Remove Spend Cap

nupurpatel · ‎05-03-2025

Hello Please help me. I am in Europe and my roaming isn’t working as there is spend cap put on it around £10. I am unable to call or contact anyone at the EE due to network issue. Please help me removed the spend cap and enable roaming please.
thank you

XRaySpeX · ‎05-03-2025

Text SPEND CAP to 150.

How do you know it's a spend cap stopping you using your phone in EU? £10 is enough to cover about 4 days roaming. Were you able to use it for the 1st few days?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎05-03-2025

Text SPEND CAP to 150.

How do you know it's a spend cap stopping you using your phone in EU? £10 is enough to cover about 4 days roaming. Were you able to use it for the 1st few days?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mighty12345 · ‎10-04-2025

Need to remove spend cap

Debbie_G · ‎10-04-2025

Hi @Mighty12345.

Welcome to the community.

You're able to make changes to your spend cap through your EE Account online or through the app.

You can also send a text with SPEND CAP to 150 and follow the instructions.

Please see the How Do I Set Up and Manage Spend Cap? help page for more information.

Debbie 🙂