How to access live chat?

[Shehzadali]

Hello

[Lesley_W]

Hi @Shehzadali 

Is there something we can help with?

Lesley

[Shehzadali]

Hello,
I cannot use my EE sim in roaming
Is there any live chat option to the customer service executive? I tried
many ways to get in touch with support team

[Katie_B]

Hello @Shehzadali. 

Where abouts currently are you?

Did you receive a welcome text when you arrived?

Could you confirm if you are a pay as you go or pay monthly customer?

Speak soon, 

Katie

[Daydreamers77]

Om a aloud an upgrade yet

[Katie_B]

Hi @Daydreamers77. 

You can check your upgrade eligibility by logging in to your EE account online or via the app. 

There is also the option to text UP to 150. 

Katie 🙂

[Angelwings2]

I have numerous requests for the Bt equipment return which I have done how do I use chat to give post office information

[Alex_H]

HI @Angelwings2,

Welcome to the EE Community

Our chat support is available via the help section in the EE app, however they won't be able to help with broadband equipment return unfortunately.

If you have only recently returned the equipment it is normal for the account to not be updated straightaway, but if it has been awhile and you are still getting requests I would recommend reaching out to our team Contact Us About Broadband and Landline Billing and Account | EE

Alex

[timpat]

Hi am I in

[timpat]

Yes my box keeps going to sleep how can I stop it