Also having same issue. Switched to EE from BT a month ago with two SIM only mobile phones (mine and my sons - both iphones) - nothing but issues. I fell for the EE Broadband and two unlimited data/text/calls sim deals.
Also tried the same things as noted above - spent two hours last week each day with EE Customer Service - no resolution. Made several trips to EE store - still no resolution.
Things tried
- Customer Service reset my account each day (then told to wait 24 hours)
- new SIM
- amended account to pay as you go (new SIM again)
- changed phone - to friend that is working EE customer and to phone in store
- ensured latest software update on phone
- offloaded unused apps/data on phone
- reset network settings on phone
- confirmed no VPN on phone
- ensured only one SIM on phone
- toggled EE network selection on and off
- Roaming off, Mobile Data Options - Voice and Data set to 5G Auto, and Data Mode - allow more data on 5G - phone.
I now have a Level 3 ticket open with EE - and they have 7 days to resolve (was 5). All last week when I phoned for update they continuously advised that could leave EE at no charge - I think they want me to leave and not hopeful of a resolution.
Will provide update on this thread - when I receive one - interested to see if you get a resolution - or if you are also forced to change mobile provider.
