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Positive Feedback - No Mobile Data Roaming

benjaminrais
Visitor

‎08-07-2026 02:02 PM

I would like to share my positive feedback and wondered if you could pass on a huge thank you to the person from the customer service team who solved my roaming issue.

When I arrived in France, I had no mobile data despite having an EU roaming account. I called 150 and was connected within seconds, and the issue was resolved after the person went through everything methodically and with patience.

Moreover, the person put me on hold and called me on another phone to ensure that I wouldn’t disconnect if calling failed too and that I wouldn’t be left without signal in France.

I really do appreciate it, and being able to get support from EE so quickly is so reassuring and helpful when abroad. Thank you again. 😁😊

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1 REPLY 1
Ali_A
EE Community Support Team

‎08-07-2026 04:59 PM

Hi @benjaminrais 

Thanks for taking the time to share feedback about the experience with our guide today while you were abroad without signal. 

It's great to hear they were able to get you connected confidently so you can enjoy your time away without stress. 

I'd love to make sure this is passed on to their manager. so I'll send you private message. Please check your inbox and get back to me when you can.


Thanks


Ali

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