cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Phone Calls and Messages when Roaming (Full Works)

Trinity_978
Explorer

I have a few questions on the inclusive minutes and messaging whilst roaming. Assume I have the Full Works plan!

1) What are these roaming "inclusive minutes" listed on the Full Works plan breakdown? How many roaming "inclusive minutes" do I get?

2) If I were in Germany (EU) and wanted to call a German number, can I do that using the inclusive minutes without extra roaming charges? 

3) If I were in Germany (EU) and wanted to call a number here in the UK, can I do that using the inclusive minutes without extra roaming charges? 

4) If I were in China (Zone 1) and wanted to call a China number, can I do that using the roaming inclusive minutes without extra roaming charges? 

5)  If I were in China (Zone 1) and wanted to call a number here in the UK, can I do that using the roaming inclusive minutes without extra roaming charges? 

6) Within EU/Zone 1, is picking up calls and receiving text messages free of charge?

7) Outside of the EU/Zone 1, is receiving text messages free of charge? I am guessing that picking up calls outside the EU/Zone 1 can incur roaming charges?

Sorry for the many questions.

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star
  1. All contract plans nowadays have unlimited mins. & texts.
  2. Yes.
  3. Yes.
  4. Yes.
  5. Yes.
  6. Yes for calls when you are on Full Works. Receiving texts is free worldwide irrespective of plan.
  7. Receiving calls is chargeable outside EU & Zone 1. Receiving texts is free worldwide irrespective of plan. 
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star
  1. All contract plans nowadays have unlimited mins. & texts.
  2. Yes.
  3. Yes.
  4. Yes.
  5. Yes.
  6. Yes for calls when you are on Full Works. Receiving texts is free worldwide irrespective of plan.
  7. Receiving calls is chargeable outside EU & Zone 1. Receiving texts is free worldwide irrespective of plan. 
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP