Outrages roaming charges dialing 222 on Full Works plan

[ysette9]

I recently signed up for a Full Works plan with unlimited international roaming in Zone 1 areas, which include the US where I am currently located. I chose this plan after a protracted online chat with an agent who advised me what to select to fit my needs. I am in the US now, need a UK number now in advance of moving next month. I was assured this would include unlimited roaming in the US, among other places, both calls, text, and data.

I've been setting up my new eSIM profile on my phone, including the outdated practice of calling voicemail to set up my answer message. I noticed on the app that I have racked up over £8 of roaming charges in the last hour calling "222", which the internets tell me is EE's voicemail. I don't understand why this would be happening, as it seems both outrageous as well as highly deceptive for a plan that claims to have unlimited roaming. I surely hope this is a mistake that will be sorted. 

[bristolian]

Are you being charged for other calls to the UK?

[Northerner]

Hi @ysette9 

What plan does your app say you are on.

Are you sure the charges are not related to your last plan. (Late billing). 

Thanks 

[ysette9]

Nope

[ysette9]

Full Works iP SIM 24m £29 T

I have  had this plan for five days, so there is no prior bill. 

[Matt_124]

I'm confused how you've activated a UK SIM while you're within the US. EE SIMs usually need to be activated in the UK before they can be used on foreign networks.

Are you a new customer, or an existing EE customer upgrading your plan?

How do the charges show up on your account? It should say the source of these clearly beside the amount.

[bristolian]

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@Matt_124 wrote:

I'm confused how you've activated a UK SIM while you're within the US. EE SIMs usually need to be activated in the UK before they can be used on foreign networks.

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It can sometimes work Matt, there's just a few specific scenarios where it won't work due to catch-22 situations, and many others where it "might" work. PAYM > PAYG migrations are one of the glaring ones where UK activation is definitely needed,

Roaming activation of a PAYM SIM is one area where it usually works, the changes in this scenario are core-network end just to alter a couple of permissions.

Your question about how the charges are shown is a valid one, that's also why I was asking if other international calls are being charged for. If they're not, then it sounds like bill-rating has different criteria for +447953222222 specifically

[ysette9]

EE definitely made the activation process as tedious as possible. I had to rely on a family member in the UK to help. I don’t understand why they make it so difficult, but in any case I am almost set up. I was able to call a UK number using my new EE profile. When I tried to receive a call I kept getting a call fail error. I could successfully call the same number back again, which makes little sense to me. I was able to set up my voice mail message, et great cost. 

[ysette9]

I am a new customer.

Charges show up as “222”.

 

[Chris_B]

@ysette9   The problem you could be facing is because your not in the UK.    Its never a good idea to try and set up a sim when abroad as it doesn’t always work and its seems in your case you are having a few issues.      Until your back in the UK nothing can really get resolved as your trying to do this via a roaming network.   If you can rule out the roaming network isn’t causing the issue ( you can’t by the way ) then you need to speak with customer support about your issue.  

Can I just ask how is it outdated to call your voicemail to setup your own greeting as obviously its your voice on that greeting.  It has to be recorded somewhere and that’s not on your device.