On vacation in Canada and unable to make or receive calls.

[Canada2024]

Please can someone help me.

i am on vacation in Canada an an unable to make or receive calls.,  despite increasing spend cap by £40 the a further £50.  I get  through the automated line, then hold, the CUT OFF.

i want too go home as am simply stuck in my room..

[XRaySpeX]

@Canada2024 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.