No signal in France

[HarleyPaul]

Hi. I am on a monthly top up package and have recently been to France for the day on my motorcycle. I have now switched away from my Tomtom sat nav and using an App on my Iphone. Extremely disappointed to find i couldn't get a signal to follow the route. I added more money (£10) to my account (that had only topped up the night before) and had 4G and Roaming switched on. I had also Text ROAMING to 150 that morning. Extremely disappointed as it compromised my day ! 

What gives ?  Annoyed of Kent

[HarleyPaul]

I must be PAYG then. So how do i use it for nipping over to France /Belgium for a day ? 

[XRaySpeX]

Having a pack & topping up is PAYG.

1. There is no free roaming anywhere on PAYG.
2. Texting ROAMING to 150 is invalid for PAYG.

[XRaySpeX]

To use your pack allowances in the EU on PAYG there are roaming charges of either £2.50 / day, by having texted ROAMEU1D to 150, or £10 / week, by having texted ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about these charges for roaming in EU & inviting to take up these options. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

[HarleyPaul]

OK, i think i've got it now. Thanks. I do this on the day i go before i leave the UK. I have mobile data on and roaming activated in settings  on on my phone ? 

[XRaySpeX]

You almost certainly have Roaming Data activated in settings  on your phone. That will allow you to use data while abroad. You'll be able to call & text anyway.

You'll get a Welcome text when you arrive in EU inviting you to buy these EU roaming add-ons.

[HarleyPaul]

That's interesting, i couldn't get any signal last time i was there. Ok, i'll give it another go and see how i get on. Thanks.