Roaming data

[Cfaigyboy60]

I am in tenerife I didn't get roaming data before I flew here ,how do I get it now I am here ?

[Northerner]

Hi @Cfaigyboy60 

Are you on EE PAYG or pay monthly contract.

If pay monthly did you activate roaming on your account. Have you any spend cap in place.

Thanks 

[tangkhg]

Hi @Cfaigyboy60 

If you connect to any local wifi, and then sign into your EE app, you will be able to a) remove your spend cap from your phone, and b) enable roaming.

However, probably much cheaper to buy a local sim!

[XRaySpeX]

@Cfaigyboy60 : Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[XRaySpeX]

@tangkhg : You cannot b) enable roaming using the EE app; only by texting ROAMING while in UK or calling CS.

[tangkhg]

@XRaySpeX 

Ummm... I can?

 

[XRaySpeX]

@tangkhg : All that's gonna do is offer to sell you roaming billing add-ons to help pay for your roaming ("use your phone abroad w/out spending too much") but it won't actually activate roaming on your a/c.