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New Roaming Products December 4, 2024

Watsond2
Investigator
Investigator

‎04-12-2024 11:11 AM

Hi, I am in Thailand and want to do the £25 per week roaming desk you introduced this morning. For some reason, I have not received a text message from you, providing the link for me to do this. Please can you send me the text message now. Thank you!

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16 REPLIES 16
Watsond2
Investigator
Investigator

‎04-12-2024 11:26 AM

But, have the new products really started today, December 4?? See my post a few minutes ago. The new products do not seem to be available in Thailand. I have been trying various things since 01.00 UK time today. …….wuth no success…..so ended up doing the old Travel Data Pass……

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Oggys64
Established Contributor
Established Contributor

‎04-12-2024 02:32 PM

Me too im in uae spent 40 mins to ee on phone they cant sort it . My app shows it as add on but its dead. Might go back to o2

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Oggys64
Established Contributor
Established Contributor

‎04-12-2024 02:34 PM

Ee sort roaming refresh out cant add it never received text either im stuck in uae no add on !!! 

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Peter_W
EE Community Support Team

‎04-12-2024 02:44 PM

Hey there @Watsond2, thanks for stopping by!

With our new roaming add-ons, you're only able to purchase these when you're in the location and connected to a local network. 

Has your phone picked up a signal with any of the local carriers, and have you tried connecting to a web page to see if this redirects to a page with the available add-ons?
Peter

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Oggys64
Established Contributor
Established Contributor
In response to Peter_W

‎04-12-2024 02:46 PM

Im on du network no text etc total rubbish ee

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Matt_124
Star Contributor
Star Contributor
In response to Oggys64

‎04-12-2024 02:49 PM

Try to load a web page with your data turned on while connected to the foreign network. It may divert you to the page to buy the addon as advised by @Peter_W.

Oggys64
Established Contributor
Established Contributor
In response to Matt_124

‎04-12-2024 03:05 PM

Thanks but says no internet connection got 5 g and full signal . Text works and calls but no data at all 

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Oggys64
Established Contributor
Established Contributor

‎04-12-2024 03:06 PM

I suppose to have travel data enabled 

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Watsond2
Investigator
Investigator
In response to Peter_W

‎04-12-2024 03:14 PM

Yes, of course. I have been in Thailand since Sunday and have used the Travel Data Pass for 500 MB both yesterday and today. These have worked perfectly, as they did in the UAE last week. 
 
The issue is clear - we are not being offered the new deals (1 week for £25) as promised  from today -  you need to be sending us the texts for us to choose those packages. If not, as soon as one switches on mobile data, it automatically sees you as taking out a one day package (500 MB for £8.95) under the old system..,…

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