Network issues abroad

[Gruhdsiny]

I'm currently in NYC, USA. When I landed I was able to purchase a 7 day roaming pass and had sporadic network, having to restart my phone occasionally to get connection back. Since that first evening though, I've now had no network fir 99%of the time. No data, no ability to call or text. I've tried restarting my phone, checking all roaming settings are on, manually selecting network, I've messaged EE on 150 but because I very rarely get connection for about 30 seconds- 2 minutes max, I've not been able to get any help or call or have a callback. Obviously being abroad I can't find anywhere that will let me call an international number from another phone. I have WiFi about 60-75% of the time using free WiFi networks but there is no way to contact EE using WiFi, their only solution is for me to call them which I obviously can't do. Does anyone have solutions or ways to contact EE while having no network abroad? I've even popped into a Verizon shop as I believe they are the network provider EE uses for me while in USA but they cannot help and they have not been able to make the call over WiFi 

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[XRaySpeX]

@Gruhdsiny :Try calling CS on the Freephone number in my signature using Skype over WiFi. It should be free. 

[Schockwave]

@Gruhdsiny , can you explain your problem so that we can help, as we do not know what issues you are having?

I have just seen that you have received an answer from @XRaySpeX, there was no need to start a new thread, but just continue in the same thread.

[bristolian]

I'm not really surprised Verizon couldn't help, but good effort trying!

Using the myEE app there should be a live-chat option, otherwise you can try calling CS on +44 800 9566000 using a web-calling app.

Realistically though - a manual network search is the correct way of dealing with a majority of "xyz isn't working abroad" issues, but the flip-side is that if you lose coverage of that specified operator, your phone won't automatically reselect. In your scenario, it almost sounds like auto-selection might be better.

If you're able to make & receive calls, send & receive texts one moment, this proves your roaming facility is working and thus there's nothing to "reset" as such. If you're repeatedly losing coverage outright, it might be needing a fault ticket raised by CS, into (non-CS-facing) offline tech-staff for further checks. That might need some persistence & patience with CS.

Edited to add.. duplicate posts merged into one.