Hello @RDub79 ,
Welcome to the community,
Are you on pay as you go or contract? If on pay as you go, you will have roaming enabled and need to make sure that you have enough credit.
If on monthly contract, did you enable roaming on your account? If not you would have to use another phone or web based device to ring customer service to get it enabled.
There is no email to contact EE, sorry.
If you have monthly contract, you can use the app to message EE, by clicking on help, but I doubt very much they would be able to help, you would need to call them.
Did you actually receive the welcome message from EE when you landed there? I doubt it, if you have not been able to use your phone.
I would have thought that you could use the banking app over Wifi, you do not need to use data, as far as I am aware, and EE do not block wifi.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
