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Have problem making any calls or text not even to 150 from Europe

RutaMurav
Visitor

Have problem making any calls text and anything abroad been at Europe have to use WiFi because my phone number it’s says calls abarred it’s driving me insane I paid roaming on app made add on can’t make any calls still would love to ring for help but its not ringing 150 or any numbers 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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