Roaming in France

[Prince9]

I’m in France.

Didn’t activate Roaming before leaving UK and couldn’t make a call to activate roaming.

I’m a monthly billed user with broadband

Need to use data, Thank you

[XRaySpeX]

@Prince9 : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

As you are on contract, you needed to have activate roaming on your EE a/c before leaving UK by texting ROAMING to 150. Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi. 

[Prince9]

Thank you for the suggestion.

I got the message from EE, however I didnt text to 150 before arriving to France and I couldn’t text or call to EE after that too

 

 

[XRaySpeX · Accepted solution]

As you did receive that Welcome text upon arrival it proves you are cleared for roaming. So the fact that you cannot make a call or text must be for some other reason than I suggested.

Do you have a spend cap? If that is 0 it will prevent the £2.72 EU Roaming charge. Hence no roaming at all in EU. Raise your spend cap.

[Prince9]

Spend cap is really the problem, Thanks!!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.