As others have said, EE naming a basic switch 'Full Roaming' is confusing, misleading and anti-consumer. Nevermind called an 'add-on' as though it is something of material benefit - it is not. There will be other basic service switches that EE hide from the account UI without suggesting they are giving you a 'free add-on'.
Also: I came here like @Toppere31 for a simple definition of 'Full Roaming' when updating my account and a lack of relevant Google results. Unfortunately I had to read unnecessary, judgemental and condescending posts from @Chris_B to get that simple definition.
When I last had to come here for information (to avoid the helpline wait) I was not impressed by the manner and attitude of @Chris_B and they have not changed. I know these 'Community Stars' are volunteers / free support to reduce EE's costs. But it is surprising and unfortunate that EE are happy for certain individuals to represent them (at arm's length) yet be so obtuse, rude and judgemental to their paying customers who are only on this forum for information because EE push them here.
@Chris_B - people are allowed to express their frustration here. EE may not respond directly but they would be stupid not to monitor customer views, opinions and feelings overall, given the insights they could gather. All you have to do as a support contributor is empathise and signpost them to making a complaint to EE, as that is what might make a faster change. Unfortunately, you seem to have a ⭐ for being a 🍆
To any Mods: I hope this post stays up as I do think it's relevant and important in calling out uncivil behaviour by those who are supposed to be helping. I have not been rude or attacked anyone personally. Rather, I have called out rudeness.
