Full roaming

[Toppere31]

Hi, I’m on a monthly contract and have been since 2020. I have a ‘full roaming’ add on. Last year I was able to use my home allowance in Australia for £25 per month.
However this option wasn’t available to me this year when I went. I had pay £6 for a 24 hr pass and then buy a ESIM.
I didn’t try and activate it before I left the uk, would this be the reason I couldn’t activate it in Australia and also is ‘full roaming’ the same thing? TIA

[Pattie47]

Too right ....increased from £25 a month to £25 a WEEK ridiculous!

[Chris_B]

@Pattie47   The simple solution is to have a contract that includes roaming.  You can have just EU roaming or EU and further.   EU roaming included is cheaper than EU and further,

       So there are possible choices to be made if you actually look in to it instead of just making a comment.  

[g_r_a_a]

I dont really have much of an issue paying it but I cant because I'm in an asian country - and 150 wont work when you message it and I've tried various +44 versions but to no avail (even with or without wifi on). Plus you can actually use the link ee send out to you. So its really not very helpful for EE to say wait till you get a text when you're out in the country before you can buy a package. You should be able ot buy in advance to save the bill racking up as you try to fix the issue. And my EE account doesnt even have a definition of what 'full roaming' is. I mean its a bit of ambiguous term and one many might mis-construe. It should be a lot easier than this. 

[Chris_B]

@g_r_a_a  Are you connected to a roaming network. ?   WiFi had nothing to do with EE and WiFi calling doesn’t work abroad.   

I agree you should be able to purchase in advance and the moment it’s purchased is the moment it starts.  

Oh wait you purchased it 48 hours before you left.  So that’s 48 hours it was of no use I guess this way is actually better. 

[mcs68]

The roaming packages are incredibly confusing and there is no consistency in their descriptions or definitions. I expect this is deliberately so as a tactic to rip people off. For example my account shows me as having a "Full Roaming" under "Add-ons Available for use."

However, when you go to the options page there are two different roaming packages shown, one a "Roaming Pass EU" and the other a "Roaming Pass ROW", which includes Qatar where I am presently an expat - so that's what I need.

So they are trying to charge me for an option I want and have given my the option I don't need - they have not properly described which Full Roaming Plan I am allocated, it clearly was not properly described at the outset, or indeed now, and they want me to pay an extra amount (£25) if I need to send a few text messages from Qatar this week. How deceptive. It is intrinsic with all phone companies, they try and decide and hid whats going on by bad and confusing descriptions and terms on purpose.