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Data

aminshariati
Explorer

‎27-05-2025 05:39 PM

Hi, I recently bought an EE SIM card and topped it up with £35. I purchased a data pack through my account and received a text message saying it’s active for one week. I’ve turned on data roaming and mobile data, but I still can't access the internet. I'm using an iPhone, Could you please help me fix this?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎27-05-2025 05:45 PM

Did you buy & use that PAYG SIM in the UK?

Which data pack did you buy?

Can you make calls & texts?

Did you receive a Welcome text upon arrival?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
aminshariati
Explorer
In response to XRaySpeX

‎27-05-2025 05:51 PM

I baught 7day roaming pack in France,and i recieved wellcome text when I
arrived.

I can send msgs with my simcard
0 Helpful
Leanne_T
EE Community Support Team
In response to aminshariati

‎28-05-2025 08:24 AM

Hi @aminshariati 

Thanks for coming to the community. 

Can you text BALANCE to 150 and let us know the full reply? 

Also, what happens when you try and access data? Do you get an error message? 

Speak to you soon 🙂

Leanne.