Data add on for use when I travel to Australia ?

[gumdrop61]

I wish to add extra data to my existing SIM only pay monthly plan on a temporary basis whilst visiting Australia for a few weeks later this month.

An EE adviser that I spoke to today told me that it is possible to do so but I must buy the add-on before leaving the UK.

After some discussion we agreed that the most appropriate option would be a 5GB Data one-off Add-on which she advised would cover Zone 1 (i.e. including Australia), cost £18.28, and will last for a month.

I have since searched for Roaming Add-Ons using the EE app on my phone and within the bullet point detail for the above add-on, it states "Data add-ons can be used in the UK and EU"

So seeming not Australia?

Although interestingly it does not actually say  "..can ONLY be used in UK and EU"

The same text occurs within the details on all the available roaming data add-ons listed on the app.

Have I been misinformed regarding the scope of use of this add-on beyond the EU ?

If so, does an option actually exist for me to increase the data available to me beyond my current data plan whilst in Australia (or any other non EU country for that matter), other than making a contractual change to a new plan with a higher data amount included?

[gumdrop61]

See screenshot below from my EE app.

Its says that I am set up to roam but need to buy a roaming add-on.

At least that's how I interpret it.

[gumdrop61]

OK, looks like I cannot upload a screenshot - 

The wording says:

You're set up to roam in any country. You still need to buy a roaming add-on or pay the daily roaming change.

[Katie_B]

Hi @gumdrop61. 

The team have replied and confirmed any addition on to your UK allowance will be usable in the EU and our Rest of World Zones 1 & 2, as long as you purchase the relevant roaming passes. So for your trip to Australia, you will need to buy the 5GB data add on, and then buy a Daily or Weekly roaming pass for Zone 1 (priced at £5 / day or £25 for 7 days). 

You will receive a message when you land, which will include a link allowing you to purchase your daily or weekly roaming pass.

Hope this helps, 

Katie

[gumdrop61]

Hi Katie

Thank you. That is excellent news.

it is great to now have clarity on my options and the costs involved.

I intend to buy a 5GB data one off add-on, which will be adequate for my
needs in addition to my existing 5GB data plan.

Am I able to buy this data add-on when I am overseas or do I have to
make the purchase before leaving the UK?

As the one off add-ons only run to the expiry date of my plan's monthly
data allowance, if I can purchase when overseas then I may opt to wait
until that date before buying the add-on.

[Leanne_T]

Morning @gumdrop61 

Thanks for coming back to us.

We would recommend you to purchase the data add-on before travelling and then you can purchase the roaming pass once you land and receive the welcome text message 🙂

Hope this helps. 

Leanne.

[gumdrop61]

Ok thanks I will do that

[Leanne_T]

No problem @gumdrop61 

Have a great time in Australia 🙂

Leanne.