Crazy new roaming charges

[Starsky3651]

Hi,

I travel extensively around the world for work, particularly EU and USA. Everything was great with my inclusive add on as the roaming pass but now it seems I need either the EU pass or the Zone 1 and I can’t switch them on and off as needed only every 30 days which is no good to me as I could be in the states one week and Italy the next.

im wondering here if I get an O2 eSIM on a tariff that doesn’t charge roaming in the USA can I divert/forward all calls to the O2 eSIM to avoid roaming charges on incoming calls on my regular EE sim?

does anyone know if it’s possible to have EU AND Zone 1 at the same time?

[Leanne_T]

Hi there @comeocome 

Thanks for coming back to us. 

Which plan do you have? Are you in the UK or abroad when sending the text? 

Did you get a reply from the text? 

Leanne 🙂

[Starsky3651]

I’ll let @comeocome respond to you your question but as I’ve already said and CS have confirmed txting to 150 more than once per month does not consistently work. CS line to me was ‘Sometimes works’ 

so here we are you’ve left thousands of customers having call you multiple times a month 

[comeocome]

 

This is what happens when I tried to do it in text. I agree with the @Starsky3651 - why can’t we do it ourselves either via text or the app? Then you don’t have that many people calling you all the time. That’s more costs for EE too. 

[_MrR_]

I suppose the only downside is if you need to change within the same billing month. I selected ROW1 as I was travelling with work. But then had a trip to France and Switzerland last weekend where I needed to pay the day rate as I can’t change my extra until the 23rd. 

Still worked out for me as it was cheaper to take the hit on the France / Switzerland trip than it was to pay for my time in Qatar.

[Starsky3651]

There we have it - oh just txt 150 and then you don’t even get to choose the current packages @comeocome that roam abroad pack is the one that isn’t available anymore.

This is a ridiculously poorly thought out change which has been half implemented and left thousands in the lurch 

[Starsky3651]

Just before I move to O2 does anyone know if this ridiculous situation has been resolved? Do I still have to call them every time I need to change it? Maybe there is a new tariff that includes roaming in EU and ROW that I can switch to? I’d prefer to stay with EE if I can but the roaming thing is unworkable for me as it is.

[ukms]

Have you looked at Full Works tariff ? Includes EU and  Zone 1. 

[Michael_D · Accepted solution]

Hi @Starsky3651 

@ukms is spot on. Our Full Works plans include roaming in both EU and Zone 1 countries without the need to change add-ons, so you could be in Europe one day and then off to the USA the next and you'd be covered for both.

If you are due to renew now, you can look at the options for a Full Works SIM, or a Full Works plan with a phone contract in the EE app or the website, or by giving our upgrades team a call.

If you are still in contract, give our customer service guides a call, and they can look at the options for changing to a Full Works plan for the rest of the contract.

Michael