Can’t make/receive calls

[MICHELLE20]

Hi. I have bought a eu roaming pack for husbands phone. He can get on internet and get/send texts but can’t send/recurve calls. Tried switching phone off and on again but still doesn’t work. Any ideas. This happens every time we go away..🤔

[bristolian · Accepted solution]

Try manually swapping between local networks, see if the same problem happens.

If you can use mobile data and can send/receive texts, then your husband is roaming. What happens when he tries making a call?

[MICHELLE20]

• It’s silent.
• When I ring him from my phone, it’s silent for a minute then says that his phone is switched off..?

[MICHELLE20]

• It’s silent

[MICHELLE20]

Tried changing networks too

[Katie_B]

Thanks for confirming @MICHELLE20. 

If your husband is still experiencing this I would recommend getting in touch with technical care. 

Do you have a phone that is working to get in touch? if yes, please call +44 7953 966 150.

Speak soon, 

Katie

[bristolian]

I wouldn't be surprised by a VoLTE/4G-calling issue here. Unusual to see that within the EU, though.

CS is the correct route to follow.