12-05-2025 02:50 PM
How do I resolve this? Phone is Samsung s24fe on EE account
12-05-2025 03:43 PM
Hello @AntRB ,
Welcome to the community,
Are you on a monthly contract or pay as you go?
If on contract did you enable roaming on your account? Did you receive the welcome message from EE?
If on pay as you go, roaming is automatically enabled, but you need credit to roam, take a look here:
and here:
https://community.ee.co.uk/t5/Roaming/Roaming-refresh/td-p/1480939
12-05-2025 03:53 PM
Phone is on monthly contract and roaming is enabled. No welcome text received from EE upon arrival in Ecuador 2 days ago.
Very frustrating
12-05-2025 03:55 PM
What exactly makes you say that "roaming is enabled"? Your symptoms are consistent with roaming not being enabled.
12-05-2025 04:00 PM
Phone indicates roaming is enabled. I’ve turned roaming off and on again. I know it’s enabled
12-05-2025 04:09 PM
@AntRB , have you got global roaming or just EU roaming enabled?
12-05-2025 04:09 PM
It's nowt to do with your phone. It's the setting of the ability to roam on your EE a/c.
As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.
12-05-2025 04:15 PM
@AntRB wrote:
Phone indicates roaming is enabled. I’ve turned roaming off and on again. I know it’s enabled
Another reply has already mentioned what I was going to do, but I suspect you're confused with the menu option for "data roaming". This simply means enabling the use of mobile data whilst already roaming.
Roaming is an account-level setting which enables your SIM to connect to foreign networks. You may be confident in roaming being enabled on your SIM, I'm not. Your symptoms are entirely consistent with roaming not being enabled.