Cancelling recurring data add-on: app not working

[pompitous]

I'm trying to cancel a recurring data add-on before my data resets on 21 Aug, ie in 15 mins, but:

• my iPhone EE app is not working for some reason
• online on my computer there is no option available anywhere to cancel that add-on
• texting STOP UNLIMITED ADD-ON to 150 doesn't seem to have done anything
• and the phone lines are shut.

I'll call 150 in the morning but hope this add-on won't have re-ocurred once I pass midnight into 21 Aug...

[Rach_H]

Hi @pompitous 

Welcome to the Community!

I'm so sorry to hear that you've had trouble getting rid of this add on.

If you reach out to our team they can look into why this has happened, and ensure this is removed moving forward.

Rach

[pompitous · Accepted solution]

I called 150 this morning and it seemed that my STOP UNLIMITED ADD-ON text had actually worked. Thanks!

[Rach_H]

Thanks for letting me know @pompitous.

Give us a shout if you need any further help, and have a lovely Wednesday 🙂

Rach

[Mlynie3105]

I want to cancel my add on 1 month data abroad. I'm back in uk . how to cancel

[Ali_A]

@Mlynie3105 

To cancel the Roam Abroad Pass text STOP ROAMING PASS to 150

You can find more at What is the Roam Abroad Pass

Ali