Can’t receive text or send text messages

[Gliba]

Hello,

I am abroad in Hungary, I did not have issues like this before. I can’t receive calls from anybody or I can not text back. I can make calls with no problem. When someone calls me it says this person is currently unavailable. Tried to contact with EE but it sends me a text message but I can’t reply on that is text won’t send. I need help but really stuck. Diagnostic shows the phone is fine but there is an issue with the provider. 

[Ali_A]

@Gliba 

Please try manually logging on to one of the other mobile service providers in the area where you are and then test the calls /SMS again. 

After selecting a different network just be sure to wait a few minutes for the phone to fully register and connect with the new network. 

You can have a look at Selecting Network on your Apple iPhone for steps on how to do this. 

Ali 

[Gliba]

Have done it couple of time but no luck even I restart the phone. First day it worked and then stopped. I drove to Slovakia now and both working on orange SK.

[Ali_A]

Thanks for the update @Gliba 

It seems as though it was a problem with the networks in Hungary. Glad it's working for you again now. 

If you face a problem again when you are back in Hungry, please give our Customer Service team a call so they can investigate further. 

Ali 

[Gliba]

I’m already back in Hungary and it still doesn’t work. I called CS already 3 times but no luck. They don’t know what is going on and I can’t even get a call back. 

[Ali_A]

@Gliba 

If you're not able to pick up a connection why in Hungary, you'll need an alternative number to use for incoming calls. 

Do you know of any other EE or UK visitor also in Hungary, and are they facing the same issue? 

Ali