Can't make or receive calls in Dubai

[Lisa340]

Hello,

In Dubai and can't seem to make or receive any calls on my iPhone.  I am with EE and the help line number doesn't connect...

[XRaySpeX]

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Lisa340]

Thanks for the reply.


1. I am on contract with EE.
2. I did not let EE know I was leaving the country.
3. I received a text upon arrival in UAE from EE. Saying welcome etc.
4. I have upped my cap. Never asked for a cap…
5. My phone remains unable to receive or make calls.
6. What number do I call from another device?

Thanks!


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[bristolian]

If you received a text message on arrival, then your phone has a connection to a local network and thus roaming is enabled.

Try manually selecting alternative local operators, check whether the symptoms are the same on each. If symptoms vary, it could be a local network issue - if symptoms are the same, it could be an EE issue.