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Can’t make calls

aprilholmes375
Investigator
Investigator

‎04-01-2025 11:39 AM

I can’t make any calls or recieve them? 
I can send and receive texts and use mobile data. I have bars on my network connection. I’m currently in Australia and have been for months and it was working fine and now it’s not . I can’t call UK numbers or Australian ones anymore. Which means I can call EE for help , this is my only option. My software is updated also. I need this asap 😫

0 Helpful
11 REPLIES 11
Northerner
EE Community Star
EE Community Star

‎04-01-2025 11:42 AM

Hi @aprilholmes375 

Are you on PAYG or pay monthly contract. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
aprilholmes375
Investigator
Investigator
In response to Northerner

‎04-01-2025 11:45 AM

Pay monthly. I go to call and it says pops up as if it’s ringing but never connects or rings. 

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Northerner
EE Community Star
EE Community Star

‎04-01-2025 11:53 AM

Hi @aprilholmes375 

Have you tried restarting your device. You are definitely connected to the local network. 

When were you last in the UK. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
aprilholmes375
Investigator
Investigator
In response to Northerner

‎04-01-2025 12:01 PM

Definitely connected to the local network as I wouldn’t be able to send text right ? or get data I’m assuming . Last in the UK in November but it worked fine when I came back to Australia then. It stopped letting me call the last time I got off a plane (domestic Australian flight)

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aprilholmes375
Investigator
Investigator
In response to Northerner

‎04-01-2025 12:02 PM

And yes , I’ve restarted the phone a few times but still nothing 😭

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XRaySpeX
EE Community Star
EE Community Star

‎04-01-2025 12:06 PM

How many months? Too many & you may have broken your Stable Link to UK condition giving you the benefit of EE roaming plans.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bristolian
EE Community Star
EE Community Star

‎04-01-2025 12:18 PM

Australian networks have completed 2G & 3G switchoff, thus VoLTE (the technology supporting 4G-calling) is now a requirement for voice calls.

Is VoLTE enabled on your phone? Android phones tend to have an onscreen indicator next to your signal bars.

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aprilholmes375
Investigator
Investigator
In response to bristolian

‎04-01-2025 12:27 PM

Yea that’s enabled 

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aprilholmes375
Investigator
Investigator
In response to XRaySpeX

‎04-01-2025 12:28 PM

But how am I still using the data and sending texts if so? 

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