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Calls from NZ to UK can't be made.

APVaslet3
Visitor

‎01-10-2024 01:35 AM

I'm on holiday in New Zealand and need to call my UK bank from my UK EE number. When I call any UK number I get an automated message saying "You can't make call right now as you've put a call bar on, you'll need to switch this off." 
I'm on a monthly contract, with a 20£ spend cap and a the international 30 min call add on. Can someone please explain why I can't get through? 

Cheers

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-10-2024 02:21 AM

@APVaslet3 : Can you receive calls & send texts?

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎01-10-2024 08:36 AM

@APVaslet3 wrote:

I'm on holiday in New Zealand and need to call my UK bank from my UK EE number. When I call any UK number I get an automated message saying "You can't make call right now as you've put a call bar on, you'll need to switch this off."

1; Can you call NZ numbers? Which is another way of asking whether your phone has a connection to any Kiwi networks.

2: Did you receive a welcome text message on first arrival in NZ?

3: Is the automated message in an NZ or UK accent?