Adding a spend cap.
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05-09-2024 02:32 PM
Hi,
I know I need to add a spend cap so my data etc. can be used abroad (Italy), but how far in advance do I need to add that spend cap to ensure my phone is ready to be used abroad?
Thanks in advance.
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05-09-2024 03:00 PM
What makes you think a spend cap is needed to use your phone abroad? Of far more importance is that you enable roaming to allow access to foreign networks - this is free of charge and can be done anytime.
Pay-monthly users can text ROAMING to 150, PAYG users just need to ensure their phone has been used in the UK first.
The only time a spend-cap is relevant is that, whether you are using the monthly roaming pass or daily charge, that those charges can be applied to your account.. assuming you're on pay-monthly.
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05-09-2024 03:23 PM
Hi,
Because I have this “£2.47 per day for EU roaming” as a non removable add-on, to use this I need to have a spend cap in place to cover the daily fee.
Thanks
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05-09-2024 03:35 PM
In which case you need sufficient headroom in your spend cap when the charges are going to be incurred. In other words - when you are roaming.
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05-09-2024 03:37 PM
Thanks, appreciate that, but how far on advance do I need to apply the spend cap?
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05-09-2024 03:39 PM
On the day of travel as you depart UK.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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05-09-2024 03:39 PM
Thank you
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05-09-2024 03:44 PM
@bristolian wrote:
The only time a spend-cap is relevant is that, whether you are using the monthly roaming pass or daily charge, that those charges can be applied to your account.. assuming you're on pay-monthly.
The Spend Cap is not relevant when using the Roam Abroad Pass as it cannot restrict it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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05-09-2024 03:45 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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05-09-2024 04:17 PM
It is indeed, thanks again.
