Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Abroad charges

Natnat100
Explorer

‎08-05-2026 11:59 AM

Hey can anyone advise me why I was charged for a package abroad that I took out whilst away, and I didn’t have any access to what I’ve been billed for? 
around 30quoid, I think it was for ten days and never once did my phone work no data and could make normal phone calls or normal text (I have proof those messages didn’t send). I literally only had access on Wi-Fi. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎08-05-2026 01:00 PM

@Natnat100   Sounds like you purchased a roaming add on but didn’t enable roaming before you left the UK by texting ROAMING to 150.    But did the device show at all it was connected to a roaming network?  Did you have signal bars on the device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
ee_user14
Skilled Contributor
Skilled Contributor

‎08-05-2026 01:11 PM

To avoid doubt...

@Natnat100 wrote:

never once did my phone work no data and could make normal phone calls or normal text (I have proof those messages didn’t send). I literally only had access on Wi-Fi. 

Could you make calls? Or could you not make calls? Your post seems to contradict itself!

0 Helpful
Natnat100
Explorer
In response to ee_user14

‎08-05-2026 03:24 PM

Only when I had Wi-Fi 

0 Helpful