Roaming EU or Roaming ROW

[motorola222]

Hi

Im going away to the USA this week, ive got a swappable benifit i can use to switch to. So was going to switch it to Roaming to allow me to use the Data/Mins/Texts when abroad. 

However there are two available EU and ROW, the More info on ROW tell me nothing, only to look at a table(which isnt listed) . but the EU one seems to mention USA in it, is that correct, the EU Pass is for Europe, USA, Canda, Mexico, Austalia and New Zealand, or am i miss reading something. 

Kind regards

Tom. 

[Matt_124 · Accepted solution]

It'll be the RoW Zone 1 Inclusive Extra for the USA.

More info on the Zones can be found here: https://ee.co.uk/roamingrefresh 

Curious to know where you've seen mention of the US on the EU Inclusive Extra option, could you provide a screenshot of this? Please redact any personal information that may be on the screenshot before posting.

What you're referring to is likely legacy information to do with the Roam Abroad Pass and/or Roam Further Pass, but these have been replaced by the two options you can see for EU and RoW Zone 1 for those on All Rounder or Full Works plans where Roaming is an Inclusive Extra (those taken before August 29th 2024).

[Hendo2609]

Hi Matt,

I'm in the same situation. Albeit, I don't travel until next month. So to confirm, If I switch my inclusive extra to ROW 1, then I can use my plan's minutes and texts while in the USA without extra charge?

Thanks.

[Matt_124]

Hi @Hendo2609,

Yes that's correct. USA is in Zone 1 so will be covered under Roaming Pass ROW.

Just ensure you enable the technical ability to roam by texting ROAMING to 150 and making sure it responds that you're set up for worldwide roaming.

[Bjoshi]

Hello, previously i used to have what was called Roam Abroad pass which allowed me to use my plan mins/Data in EU and USA. I see now my account has been changed and i have been added to Roaming Pass Row. Is there no option to have EU Pass and USA together? How often can i switch between the two roaming pass options?

Thanks, 

[Matt_124]

No option to have them together on an All Rounder plan, the only plans that can have both together are those on older Full Works plans with 3 Inclusive Extras or the new Full Works plans taken on or after 29th August 2024 where you have EU + ROW Zone 1 as included add-ons and can have an Inclusive Extra alongside these.

You can however switch between them every 30 days on your existing plan. The Roaming Pass ROW has an expanded list of countries under Zone 1 that you can find here: https://ee.co.uk/roamingrefresh 

Previously the Roam Abroad Pass only allowed 5 ROW destinations (USA, Canada, Australia, Mexico, New Zealand).

[Bjoshi]

Thank you, but such a shame EE had to make such changes. I just needed EU and USA so previous option was perfect. I guess after 9yrs of being EE customer its time to explore another mobile service provider. 

[david2021]

Has EE  just stitched me up? I have a pre-2024 '3 add-ons' SIM deal which gave me EU and USA. Now its been split into two?

I've just dumped 1 out of 4 SIMs with EE, looks like I'll be mover the other three. They are far too expensive without getting this benefit added for 'free'. I knew BT would destroy EE.

[Matt_124]

Yes they have been split into 2, however the Roaming Pass ROW Inclusive Extra has a massively-improved list of around 33 countries I believe, whereas previously there were only 5 ROW Destinations on the Roam Abroad Pass.

You can see the countries in Zone 1 here: ee.co.uk/roamingrefresh 

You can still swap your benefits every 30 days, so can take advantage of the others in between travelling. If they were set in stone I would agree, but you can swap to them in advance of travelling and then swap back to your other benefits the following month when you return.

You are getting the option of 28 extra countries at no additional charge.

[david2021]

Hi Matt, thank you for your reply and confirming that this is an EE stitch-up.

I travel all the time, so waiting 30-days to switch these silly Passes is not viable. My better option is to terminate my three EE SIMs and move to O2. They also appear to grant a higher monthly data allowance when traveling, so please thank EE for encouraging me to take the time to research the market for a superior service.