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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3663 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3158 Posts

Orders

A place to ask questions about your orders from EE.

4048 Posts

Activity in Account

No calls on mobile

After a phone call  yesterday from one of ee operators who switched my mobile account to unlimited,  my phone will now not ring out and also no-one can ring in. Nor even 150 for help.  I need my phone sorted ASAP for business calls.  HELP.

Iphone 15 Pro Max Tracking

I ordered an Iphone 15 Pro Max Black 1 TB on Tuesday but I haven't received any tracking information or any confirmation of when I will receive it. Does anyone know when I can expect to receive? On the confirmation email it says up to 2 days but I ha...

MaseTom by Visitor
  • 56 Views
  • 2 replies
  • 0 Helpful

Can’t view bills in app

When I go to view bills in on the app, I get the message “something went wrong, it’s not your fault but ours” and also I can’t see my last 2 months payments! Customers should be able to view their bills, it’s been like this for 2 months now. Il be le...

Resolved! Customer Service

Hi Can someone tell me the Telephone opening hours for the EE customer service On Saturday and Sunday Thanks

Vrgm52 by Investigator
  • 5511 Views
  • 5 replies
  • 3 Helpful

Apple TV+ verification code android

I recently purchased the Fullworks package which entitles me to Apple TV +. However each time I have tried to set it up, I get to the stage where Apple site wants a phone number to send a verification code. When I enter my mobile number, I receive a ...

SBN by Investigator
  • 667 Views
  • 17 replies
  • 4 Helpful

I Can't view my bill

Anyone else having issues on their EE app and desktop with regards to viewing bills. I am unable to view previous and current bills. This has been like this for the last 6 days

Bill

I cease my subscription prior leaving the UK and now I am still getting charged - how to I get my money back and again cease my subscription which I did once already