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There was a mistake: two lines, a mobile number, and a watch. Why did the employ

MohamadAlmawal
Contributor
Contributor

‎09-04-2026 02:10 AM

There was a mistake: two lines, a mobile number, and a watch. Why did the employee tell me 110 first, and then when the bill appeared it was 154? Why? I've been a customer for 5 years.

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7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

‎09-04-2026 08:12 AM

@MohamadAlmawal  And what does the bill breakdown show ?  Have you looked at this ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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MohamadAlmawal
Contributor
Contributor
In response to Chris_B

‎09-04-2026 11:12 AM

I went to one of EE's branches and collected a mobile phone, a watch, and
two phone numbers. I've been a customer for 5 years. First, they told me it
was £110, but when the invoice came out, it was £154. Why? I wasn't happy
about this.
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Matt_124
EE Community Star
EE Community Star
In response to MohamadAlmawal

‎09-04-2026 11:22 AM

If you upgraded or added a product in the middle of your billing period this may be due to Part Charges. Essentially being charged pro-rata for the period from taking out the plan/product  up until your billing date, and the usual payment a month in advance.

Information can be found on this here: https://ee.co.uk/help/billing-payments/guide-to-bill/after-an-upgrade 

This should be reflected on your bill through your EE App/Online Account. The downloaded version of your bill features a section explaining the additional charges including the respective dates if this were the case.

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Chris_B
EE Community Star
EE Community Star
In response to Matt_124

‎09-04-2026 01:29 PM - edited ‎09-04-2026 01:30 PM

@MohamadAlmawal  Look at the bill breakdown not the actual billing amount.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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MohamadAlmawal
Contributor
Contributor
In response to Chris_B

‎10-04-2026 03:30 AM

Hello, how are you? I've been with you for four years, paying you every month, and I was happy about it. But now I'm not happy. I got a SIM card with an iPhone 17 Pro Max 108GB phone, and the employee told me it would cost 72 or 75 pounds. I asked why, but after checking my balance, the SIM card and iPhone 17 Pro Max cost 108 pounds. That's very expensive. I should get a fair discount. Please, I need help. I went to EE, and they told me that since I signed up, I can't fix anything.

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MohamadAlmawal
Contributor
Contributor
In response to Chris_B

‎10-04-2026 03:35 AM

I need a price change for the number ending in 006. It's currently 108 pounds for a 17 Pro Max line and mobile. This is too much, and I've been a customer for 5 years. Why haven't I received a discount? Please help.

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Chris_S
EE Community Support Team
In response to MohamadAlmawal

‎10-04-2026 08:21 AM

Hi @MohamadAlmawal 

Thank you for being a customer with us for 5 years. We really appreciate your custom.

When you take out a deal over the phone or online, you get 14 days to change your mind and return your products, however if you've taken out your deal in a store, distance selling does not apply, so you'd not be able to return or reduce your device.

There may be other ways that we can reduce your monthly bill though, such as removing any chargeable bundles that you may have, so I'd recommend giving us a call and speaking with a guide.

Chris S

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