10-09-2019 01:24 PM
Welcome to the community.
If you're an EE pay monthly customer, you can access our live chat service through your My EE account too.
Just log in to your My EE account and open a help page relating to what you need help with. A pop up window will appear when someone is available to help.
04-10-2019 02:46 PM
04-10-2019 02:55 PM
IT DOESNT WORK - I am in the U.S. and have been desperately trying chat for some help and there is no chat window even when you click on the chat icon 😫
04-10-2019 03:01 PM
04-10-2019 03:10 PM - edited 04-10-2019 03:23 PM
Hi Leanne - thanks for your reply but I guess I did not explain - the help window DOES NOT OPEN - i have tried logging off and on - several times but no chat window even when I go to help. I cannot call customer service as the UK number is being referred to another non EE number. If i put my EE card in then I will be charged for all the texts that will come through - any other ideas ????
There are no pop up blockers running btw
04-10-2019 03:36 PM