Device payment

[Laarmm]

Trying to make a device payment. It keeps saying error at the end of call. Anyone else having payment problems?

[Chris_B]

@Laarmm  Are you due to make this payment or is an extra payment?  

[Laarmm]

Due to make it

[XRaySpeX]

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

[Chris_B]

@XRaySpeX  I don’t think you can use that for a device payment.  That only puts it on the account for the tariff.  

@Laarmm  I think you’ll need to call customer services to resolve this.   If you can just set up a DD for it.  

[XRaySpeX]

@Chris_B : Dunno! OP never said what device! Could be a mobile phone or router. My link puts it on any mobile no., not a/c, i.e. anything with a SIM in it.

[Laarmm]

It’s a mobile. Long story short, there is a ddr set up for it, but there was a problem with my bank account so my none of my ddr’s were paid. I tried to do a manual payment today, its showing as pending on my bank account but at the end of the call it said there had been an error so im not sure if it’s gone through or not. I cannot get a sensible answer from customer services

[XRaySpeX]

If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Even if the DD fails the 1st time of asking it will be auto attempted again about 7 days later.

[Chris_B]

@XRaySpeX   I took it as a device payment for a flex tariff.   Putting money on the account doesn’t go towards the device payment as that’s only for the tariff unless it’s the old style contract, device and airtime are billed as one. 
The device payment is a separate DD to the airtime payment so any cash on the account is only for the airtime.