payment

elisangelo
Explorer

você pode me ajudar, eu fiz os pagamentos, eu já verifiquei meu extrato bancário, o dinheiro saiu da minha conta, mas EE não amortizou meus pagamentos, e suspendeu minha linha

4 REPLIES 4
Leanne_T
EE Community Support Team

Hi there @elisangelo 

Thanks for coming to the community. 

Do you have a pay monthly mobile account? 

When did you make the payment? 

Leanne 🙂

XRaySpeX
Grand Master
Grand Master

@elisangelo wrote:

Can you help me, I made the payments, I already checked my bank statement, the money came out of my account, but EE did not amortize my payments, and suspended my line


If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Yes 
02/04/24 £57.00
02/04/24 £47.17
02/04/24 £105.60
Katie_B
EE Community Support Team

Thanks for providing more details @elisangelo

I would recommend getting in touch with our customer care team. 

Alternatively, if you are unable to call please visit your local EE Store with photo ID. 

Katie