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problem with subscription pack

Rumen4546365
Visitor

‎27-01-2024 01:15 PM

I toped up 30£ and tried to purchase the 15£ plan with my 30£ credit and it says that the purchase is made successfuly but no money is taken from my credit and noting from the plan is added (no internet, no sms, no calls) what can i do to fix this ?

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1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎27-01-2024 01:27 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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