pay as you go

[anya6]

hi.

i top up my phone 10pounds and its not working .i cant make any phone calls and no internet access. I had a conctract and then went to pay as you go so my sim is not hibernating. what should i do? 

[Alex_H]

@anya6  Yes once back in the UK you should be able to call again either using your available credit or by buying a pack with your credit.

Alex

[anya6]

thank you for your help.have a nice day

[Alex_H]

Thanks @anya6 have a nice day as well if you need any further help just get back in touch 🙂

[Hamdbarekzehi66]

I got a phone top up . £15 but my account was charged 13.50. I want a pay as you go and this top up will expire on 23/01/25

[Hamdbarekzehi66]

hello good afternoon 

I got a phone top up . £15 but my account was charged 13.50. I want a pay as you go and this top up will expire on 23/01/25

[XRaySpeX]

@Hamdbarekzehi66 : It's not the top-up that will expire; it's the pack you spent it on that expires after 30 days. That's what PAYG is.

I'm not clear as to what you want. Is it that you want PAYG but w/out the 30-day packs & add-on?

[Peter_W]

Hey there @Hamdbarekzehi66 , welcome back to the Community. 

If you've only been charged £13.50, you will have opted in to our direct card payments for pay as you go. 

This offers a 10% discount on the cost of a pack, and will automatically renew your pack at the end of the 30 day period. 

As @XRaySpeX mentioned, 30 days is the duration of your allowances rather than the top-up, which should have already been assigned to purchasing the pack.

Peter