pay as you go

[anya6]

hi.

i top up my phone 10pounds and its not working .i cant make any phone calls and no internet access. I had a conctract and then went to pay as you go so my sim is not hibernating. what should i do? 

[anya6]

hi

i top up pay as you go 10pounds and is not working

[Katie_B]

Hi @anya6. 

Welcome to the community. 

Did the amount of £10 leave your bank account?

If you text BALANCE to 150 what reports back?

Katie

[anya6]

hi yes it did left my account. i cant send any messages and also calls to 150 are unable 

[Katie_B]

Hi @anya6. 

What reports if you text BALANCE to 150? this is a free text service. 

If you are unable to send the text please could you confirm when the last time you topped up or made any chargeable action with this SIM?

Katie

[anya6]

message come back as not sent. i have been using my sim for years and now i changed for payg as im in Poland. i did not wait i top it up straight away after my contract finished.last time i top it up it was last week. that was also my first time

[Michael_D]

Thanks for explaining @anya6 

Were you already in Poland when you moved from the contract to pay as you go, or did you use the SIM on pay as you go in the UK first?

Michael

[anya6]

hi

yes. I was already in Poland. I spoke with ee customers service back in UK, and was told that i just need to top. I never use payg in UK

[Ali_A · Accepted solution]

@anya6 
When you activate as Pay as you go, you have to make your first call in the UK before you go abroad to unlock it for roaming services. 

If you did not make a call in the UK while you were on Payg you'll need to wait until you are connected to EE in the UK again before you can make it work for future travel. 

Ali 

[anya6]

ok.thank you. so if i go to uk and will try to make call will it work then?