27-07-2023 12:24 PM - edited 27-07-2023 12:30 PM
Hi,
i ran out of credit so i topped up £10.00 online on the 25th june 2023. the balance still said 0.00 so i topped up again on the same day.
account still showed 0.00.
i waited until the following day (26.06.2023 and the account showed as credit of £10.00
however there are 2 payments taken from my account for £10.00.
please can i have a refund or can someone advise
Regards
Nick
27-07-2023 02:52 PM
Hi Nick,
Unfortunately, you cannot receive a refund for your PAYG balance.
Thanks,
Alex