overpaid

T8rpon20o8
Visitor

Hi,

i ran out of credit so i topped up £10.00 online on the 25th june 2023. the balance still said 0.00 so i topped up again on the same day.

account still showed 0.00.

i waited until the following day (26.06.2023 and the account showed as credit of £10.00

however there are 2 payments taken from my account for £10.00.

please can i have a refund or can someone advise 

Regards

Nick

 

1 REPLY 1
Alex_M
Star Contributor
Star Contributor

Hi Nick,

Unfortunately, you cannot receive a refund for your PAYG balance.

Thanks,
Alex

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