old pay as you go plan to new plan. ee app

[nev347]

hi

I changed my pay as you go plan to new plan

phoned ee regarding that my old plan was connected to my  EE app it says sorry to see you go

 I was told that the old account was now deleted

I was told to create a new account I linked  my phone number and uploaded ID which was successfully 

 when I now login into app  my phone number dose not show or information on bills Data text phone calls  left

any help would be greatly helpful

---

[XRaySpeX]

How did you change to a new plan? Did you buy a new PAYG SIM with its new no.?

If so, you need to link that no. to your new EE a/c.

[nev347]

hi

no new Sim
I meant to say add on from £10 to £15 made over the phone and set up
direct debit over the phone

kind regards

[Ali_A]

Hi @nev347 

Please check you have the latest version of the app. 
Can you try clearing the EE app cache in your settings, and then try log in again? 

If that doesn't work please uninstall and reinstall the app. 

If you log into your account online, are you able to see your phone number and plan details? 

Ali