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no balance

Pawell
Investigator
Investigator

‎12-12-2022 04:20 PM

I used up my 30gb plan faster I had a balance of £22.60 I closed this plan and chose the 100gb plan and paid £7.40 extra. Why don't I still have a balance on my account?

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎12-12-2022 06:20 PM

Hi @Pawell

Welcome to the community.

I'm not quite sure what you mean. Could you explain in a bit more detail what the problem is please?

Chris

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Pawell
Investigator
Investigator
In response to Christopher_G

‎12-12-2022 06:55 PM

I exhausted the £20 plan and had a balance of £22.60. This morning I topped up my £7.40 balance and opted for the £30 plan. Now my internet is down and I don't have a balance.

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XRaySpeX
EE Community Star
EE Community Star

‎13-12-2022 12:34 AM

@Pawell : Your balance of £30 would have bought the £30 pack.

What does texting AL to 150 from it fully report verbatim (it is free)?

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