mobile phone unusable

[Cassieamber1]

When i try to text or call, i get a message that i have not got enough credit (paygo) yet i have over £20 in my account!

Trying to get in touch with ee is hopeless, gonna go somewhere else I think!.

[Michael_D]

Hi @Cassieamber1 

Thanks for the community.

I understand your frustration at not being able to call or text, especially when we rely on our phones so much now.

If you text AL to 150 from the phone, what is the message that you get back?

Michael

[XRaySpeX]

Are you phoning or texting a UK no.?

[Cassieamber1]

Thanks for your help Michael. I think my phone has gone into hibernation for lack of use,

[Cassieamber1]

Both UK. Thanks for your interest.

[Michael_D]

Does the phone show it has signal @Cassieamber1?

Do you remember when it was last used?

Michael

[XRaySpeX]

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Cassieamber1]

Thanks to all of you who  replied to my post.

After finally getting an answer to my phone call, it was discovered that my 

phone had been in hibernation. Being not used very much.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.