data not working. brand new sim. in 2nd hand ipad pro.

Andrew1959 · ‎30-05-2022

Brand new user. I'm faffing! Can't get data to work. I have a new sim card- the website reports 1GB of data on it. Voice calls work in iphone so sim is activated I presume? but not data in iPhone..or in iPad. It's for my (2nd hand) ipad pro. (my BT phone Sim card works 100% in ipad so not the ipad)

Chris_B · ‎30-05-2022

@Andrew1959 It could be the iPad as that iPad could be locked to BT. If you go to Settings>General>About and scroll down to Network Provider Lock what does it say ? It needs to say No Sim Restrictions as that’s a unlocked device to use on any network. While BT owns EE it doesn’t mean a BT network locked device will work on EE.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Andrew1959 · ‎30-05-2022

not solved..new to the buttons. Thanks Chris for the suggestion. With sim in the Network Provider says EE. With sim removed it says iPad 50.0

XRaySpeX · ‎30-05-2022

Corrected it for you.

However I think you are looking at wrong field. @Chris_B said "Network Provider Lock" not just "Network Provider".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Andrew1959 · ‎30-05-2022

Thanks XRaySpeX. Very much appreciating the help peeps.

I'm using an iPad Pro 11" 2nd gen software 15.5....can't see a Network Provider Lock

Popped in a spare Giff Gaff (O2) sim and that works fine. Also BT (EE) sim works as well.

Have tried the 'problem' new EE SIM in 2 x iPhones and both work with voice class but not data.

Suspect I've not pressed the right buttons in my account to set up data...?

Andrew1959 · ‎30-05-2022

Is my data package 'live'?

XRaySpeX · ‎30-05-2022

@Andrew1959 : Below the stuff you just posted what does "Your usage" show?

What does texting AL to 150 from it fully report verbatim (it is free)? Probably need it in the phone for this.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Andrew1959 · ‎30-05-2022

Andrew1959 · ‎30-05-2022

Texting AL to 150 gives me....

"your current balance is ££8.30 last top up was 9.00 today at 1530. For more info on your packs, add on (etc)

For info on our other text service reply HELP (etc)"

Andrew1959 · ‎30-05-2022

Ah ha. New screen popped up saying I have no data (despite account showing 1GB). I have just bought some data.....and it all works.

Thanks all. Now it is sorted!