Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13124 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9228 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

The UK's No1 Network.jpg
LAURA_MCW by Former EE Community Manager
  • 36706 Views
  • 27 replies
  • 21 Helpful

Happy to use ee

Hi everyone could someone pls help me to find the packages in ee app??I don’t know why they put many nonsense advertisements in the first page of ee app and they don’t understand if someone wants to buy a f…king device they can search it..Or maybe th...

Sajadtb by Investigator
  • 36 Views
  • 2 replies
  • 1 Helpful

Top up done but subscription not renewed

I did top up my account with 15£ usually. It’s shows the amount it was taken from my account. But my monthly pack not renewed and no call no date and no minutes. I did top up on 30th of April.could you help?kind regards,kitti 

Kitti86 by Explorer
  • 46 Views
  • 2 replies
  • 0 Helpful

Resolved! Receiving SMS messages in Spain

I have a UK PAYG SIM, and for the past couple of months I have been unable to receive SMS messages whilst in Spain.This is most inconvenient as I require them in order to be able to access my UK online banking account, which sends me OTP codes that d...

kenny_g by Explorer
  • 122 Views
  • 3 replies
  • 2 Helpful

Roaming in Papua New Guinea

I am currently in Papua New Guinea.. My EE Sim card was working perfectly fine when data roaming was switched on now it has suddenly stopped working and I need it to get back on as I use my ee number abroad for banking purposes 

Re: Data rollover

Hi, my pack didn’t automatically renew last night for despite having the funds in my account so I had to select the same pack again. My rollover data didn’t rollover though. It was around 50GB. Any suggestions? 

lucianmck by Investigator
  • 60 Views
  • 5 replies
  • 1 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

The UK's No1 Network.jpg
LAURA_MCW by Former EE Community Manager
  • 36706 Views
  • 27 replies
  • 21 Helpful

Plan not working

Hi, I have recently got a new sim after ditching sky, transferred my old number, got a confirmation that my old number has been sucessfully transferred.The issue I have is that while i was ordering the sim i also purchased a pack, this payment went o...