Data rollover

[lucianmck]

Hi, my pack didn’t automatically renew last night for despite having the funds in my account so I had to select the same pack again. My rollover data didn’t rollover though. It was around 50GB. 

Any suggestions? 

[James_B]

Hi @lucianmck,

What response do you get if you text BALANCE to 150?

James

[lucianmck]

Tells me I have 50.4GB left with my £20 pack and that remaining data has my
rollover included in it. I’m missing 50GB from last month.

Thanks

Lucian McKernan

[James_B]

Hi @lucianmck,

Did you have 50GB remaining from last months pack, or does that include data you'd already rolled over from the previous month? You can't rollover data a second time and it doesn't include any data from Free Boosts or add-ons.

For more information, please see How Do I Get Data Rollover from EE? | Mobile Help | EE.

James

[lucianmck]

Yes I still had 50GB left from my last pack that should have been rolled over. I know you have 7 days to buy another pack to keep your rollover but it still hasn’t appeared after buying the pack yesterday. 

[James_B]

Hi @lucianmck,

If that's the case, I'd recommend getting in touch on 150 so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James