Top up done but subscription not renewed

Kitti86 · ‎02-05-2024

I did top up my account with 15£ usually. It’s shows the amount it was taken from my account. But my monthly pack not renewed and no call no date and no minutes.
I did top up on 30th of April.

could you help?

kind regards,

kitti

Kitti86 · ‎02-05-2024

Hi,

I have the same problem, I requested a callback but haven’t received any response yet. Could you help me please?

I had the top up on Tuesday, and still not renewed.

Its not funny I have kid, I need my phone to work properly with minutes, texts and data.

kitti

XRaySpeX · ‎02-05-2024

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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