about my payment

ma-
Contributor
Contributor

my pack is £15.00 pack, but I paid £30.(the reflection of top up was too late, so I thought it wasn't successful, so I entered it on 150 again(=total:twice.£30.).

is the difference of £15 going to be refunded or for December?

 

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

@ma- : PAYG credit is not refundable or transferable. You may use it to buy your next pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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ma-
Contributor
Contributor

my pack is £15.00 pack, but I paid £30.(the reflection of top up was too late, so I thought it wasn't successful, so I entered it on 150 again(=total:twice.£30.).
is the difference of £15 going to be refunded or for December?


 

Chris_B
EE Community Star
EE Community Star

@ma-  It’ll sit on your account ready for the next pack. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.