Hi @Jmuleke
No idea as there is customer account access on these forums.
- When did you last make a chargeable call or text.
- Are you in the UK.
Mostly these are hibernation issues on PAYG.
https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
