WI-FI WORKS BUT NOT THE MOBILE DATA ON MY IPHONE 6 OR 7

[tkole1965_]

Hello,

I had an iPhone 6 - with a ee sim and a 'pay as you go' plan. The wifi on my phone works perfectly but when I leave the house the mobile data just does not work. Says 'no internet connection'. I thought it was the phone but now I have an iPhone 7 and put the same SIM card in it and it does exactly the same. nothing I've done works.

[XRaySpeX]

@tkole1965_ : Can you make calls & texts?

[Chris_B]

@tkole1965_   Have you turned on mobile data ?   Have you allowed what ever app your using to use mobile data ?  

[tkole1965_]

I can receive calls but I can't call anyone or send texts or go online when away from my wifi.

[tkole1965_]

yes  I turn mobile data on but still can't connect to internet or make calls.

[Chris_B]

@tkole1965_   Where did you get this device from ? 

[tkole1965_]

The iPhone 6 I bought refurbished on Wowcher and the iPhone 7 refurbished from giffgaff.com
Both phones had exactly the same issues. Nothing makes sense.

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[tkole1965_]

I don't understand. I've used my phone, calls incoming and outgoing, texts etc, I've topped up my PAYG account a couple of times within the last 6 months. should i get a new sim?

[XRaySpeX]

Have you made chargeable calls & texts in the last 6 months outside your pack allowance? When did you last buy a pack?